Program Overview | Additional Resources | Frequently Asked Questions

Image of three Polariod style photos - Mustang on the highway, man in office envronment near a desk in a wheelchair, tight crop of a blue Ford Transit Connect on the Road. The background is a duo-tone blue image of a person running with a prosthetic limb in motion. Do what moves you.

FAQs - Frequently Asked Questions

 How do I apply for reimbursement?

Contact the Customer Care Center at (800) 952-2248 and a representative will assist you.

Reimbursement Assistance

 What is the time period of the Ford Mobility Motoring Program?

Please visit your Ford Dealer for complete program details, including program effective dates and eligible vehicles.

A claim must be submitted within 12 months of the reported sale date.

 Which vehicles are eligible for the Ford Mobility Motoring Program?

All new Ford cars, vans, CUVs, SUVs and trucks sold or leased during the program period are eligible in the Ford Mobility Motoring Program.

Used vehicles, including those previously in rental service, lease service or repurchased vehicles available for resale are not eligible.

Adaptive Possibilities

Reimbursement Eligibility

 How long does it take to receive my check?

Your Ford Mobility Motoring Program reimbursement will arrive two to four weeks after your Ford Dealer has submitted your claim.

 What adaptive equipment qualifies for the financial reimbursement?

Adaptive equipment is defined as any installed device that makes it easier for persons with special needs to drive or be transported in a vehicle. Equipment that can be factory installed, or is considered a factory option by Ford, is not eligible. Equipment which is not clearly related to a specific medical need, such as aftermarket alert hearing devices, swivel seats, pedal extensions and running boards, will require original medical documentation clearly detailing the physical disability or permanent impairment for which the equipment is intended. This documentation must be prepared by a licensed, certified medical professional.

 Can I go to any adaptive equipment installer or do I need to go to someone on the Mobility Resource Guide listing?

You may take your vehicle to the adaptive equipment installer of your choice. The list is provided for reference only — no endorsement is intended. You should verify information, check with adaptive equipment manufacturers and obtain complete references before any services are rendered.

However, vehicle modifications must be done by a Ford-accredited Qualified Vehicle Modifier (QVM) to maintain reimbursement eligibility.

 Is it necessary for me to visit an assessment center before I qualify for Ford Mobility Motoring reimbursement?

No. If you already have equipment you're going to transfer, or you know what equipment you need, it is not necessary for you to have an evaluation at an assessment center. However, it could be beneficial to have an evaluation done every few years.

 May I use the financial reimbursement toward the purchase or lease of my vehicle?

No. The Mobility reimbursement can only be processed after you have supplied your Ford Dealer with your vehicle bill of sale and paid invoice for your adaptive equipment installation.

 Does newly purchased used adaptive equipment qualify?

Yes. As long as you have a paid receipt, newly purchased used equipment acquired for your installation will qualify for reimbursement.

 Can the Ford Mobility Motoring financial reimbursement be used in combination with other incentives or rebates?

Yes. The Ford Mobility Motoring financial reimbursement may be combined with all other public and private offers in effect at the time of purchase or lease.

 Are Ford Mobility Motoring benefits available if I purchase or lease a new vehicle under the Ford A-, X- or Z-Plans?

Yes. A-, X- and Z-Plan vehicles are eligible as long as they meet Ford Mobility Motoring eligible vehicle requirements.

 Are used vehicles, or vehicles which have previously been in rental or lease service, eligible?

No. Only new models purchased or leased from a Ford Dealer are eligible.

 Will Ford Mobility Motoring cover the cost of transferring my equipment from my old vehicle to a new vehicle?

Yes. The cost of transfer installation to your new vehicle is eligible for up to $1,000 reimbursement. Simply submit the receipt to your Ford Dealer as an adaptive equipment invoice.

 If I have a family member who requires adaptive equipment assistance to enter or ride in my new vehicle, will Ford Mobility Motoring cover the cost of the equipment for that person?

Yes. Adaptive equipment required to transport a person with a physical disability is covered, up to the $1,000 maximum.